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March 27, 2006
Guy Kawasaki on Sucking Down
Guy Kawasaki has a great blog post up about The Art of Sucking Down. He looks at how people treat those "beneath" them, and how they could get better service by treating people better. He breaks it down into nine rules: (1) Understand The Dynamic; (2) Understand Their Needs; (3) Be Important; (4) Make Them Smile; (5) Don't Try To Buy Your Way In; (6) But Do Express Gratitude On The Way Out; (7) Never Complain; (8) Rack Up The Karmic Points. His ninth point, Accept What Cannot Be Changed, is worth quoting here in its entirety:
9. Accept what cannot be changed. Sometimes things are just not meant to be: there are no more aisle seats, all the outside tables are taken, and the boss doesn't want to talk to any sales reps. If that's the case, shut up, and go on with life. Don't flatter yourself and believe that the airline is out to get you by assigning all the aisle seats to others. Life is too short to get upset by things like this.
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